Online Banking Questions and Answers
Now you can experience technology at it’s finest with Shell Lake States Bank’s Online Banking. Check your account balances, view statements, transfer funds between accounts, pay loans, learn if a check has cleared, download statement files to popular financial software such as Microsoft Money, Quicken, or other comparable software, and much more! Now you have total control of your accounts.
Frequently Asked Questions:
What is online Banking?
Online Banking lets you transfer money, pay loans, check account balances, view statements and more with the use of a personal computer and internet access.
How do I sign up?
Customers of Shell Lake State Bank can sign up for this free service by filling out the Online Application or stop by any Shell Lake State Bank branches and fill out an application. After you sign up, you will receive your startup information by mail within a few business days.
What is my USERNAME?
Your USERNAME is an account number such as a checking account, savings account, loan, etc. that you have with the Bank. You will use this only for the first time you log into Shell Lake State Bank’s Online Banking.
What are the requirements?
First you must have at least (1) account with the Bank. An account can be any one or more of the following: Checking, Savings, Loan, or Certificate of Deposit.
You need a PC, Internet access, and a secure Internet browser such as Microsoft Internet Explorer 9.0 or higher or Mozilla Firefox 3.4 or higher. These browsers support secure transactions using SSL (Secure Sockets layer) SSL uses 128 bit encryption which is required. If you do not have a browser that supports 128 bit encryption, you can find a newer version of internet Explorer or Firefox. Shell Lake State Bank Online Banking is best viewed with 800X600 resolution and Internet Explorer.
What if I forget my password?
Unfortunately due to the many types of fraudulent emails that can be produced and since email is a text based non encrypted source of communication, we do not send password information by email. After clicking the “current user” login button, you can use the “Forgot Password” link or you can contact the Bank.
Note: If you use the “Forgot Password” link and you do not receive an email, it may have went to your “junk” folder or you have already disabled your account from entering the incorrect information too many times.
How do I change my password?
To change your password, log into your online banking account and click the “Options” button.
How long will my Online Banking account remain active without use?
If your online banking account is not accessed for a period of one(1) year it will be considered inactive and will be deleted from our system. This is an automated process and Shell Lake State Bank does not track inactivity. If your account is deleted for inactivity, you will be required to reapply for online banking.
How long will my Bill Pay remain active without use?
If you Bill Pay account is not accessed for a period of 90 days it will be considered inactive and will be deleted from our system. If your Bill Pay account is deleted fro inactivity, you will need to contact our Bookkeeping Department at (715) 468-7858 to have your Bill Pay account reactivated.
Exporting Transaction Information
Export transaction information for use with a personal finance application, such as Quicken or Microsoft Money. Note: only current and previous statement information is available for exporting.